PhenoLife has closed. Thank you to all customers for the support!

PhenoLife has closed. Thank you to all customers for the support!

Return & Exchange Policy

If you are not satisfied with your purchase, please send the unused item(s) to us in its original condition, all tickets attached and a copy of your invoice, within 30 days of the date in which your item(s) were shipped to you for a full refund or an exchange. No refund or exchange will be available for any item that: (i) is returned used or (ii) received by us after 30 days from the date in which the item was shipped to you; such items will be dealt with at our sole discretion and will not be returned to you.

Shipping and handling charges are not refundable. Please note that we are not liable for any item which is sent back to us, until the item is received by us (and subject to our return policy).


Please follow the directions stated above. Upon receiving your returned item and after processing your request, we will send you a confirmation email confirming the refund (subject to our return policy). The refund can only be issued to the credit/debit card that was used to purchase the item , or to the bank account the wire transfer was made from ,so if you receive a gift, please note that a refund will not be credited to you; you may exchange your item for one that is of equal or higher in value and we will charge you the difference.

Please indicate on your invoice which item(s) you are returning, and whether you’d like a refund or exchange (if exchange, please also list, where applicable, requested items such as colors and sizes).


If you wish to exchange the item held by you with another item of ours, please provide a clear indication of the item you wish to exchange your item for (in addition to the abovementioned conditions); you will receive an email from us when the new item(s) ships (subject to our exchange policy). There is no additional shipping charge for exchanges. If the requested item is not available, you will be refunded instead (subject to our return policy), and will receive an email when this is performed. Any difference in price for exchanges will be charged or refunded to the same credit card used to place the original order.

For the avoidance of doubt, this policy shall be governed by and construed in accordance with the laws of the United Kingdom without giving effect to conflicts of law principles.

Join our email list for educational articles & exclusive promotions.

    Customer Satisfaction is our #1 priority.

    Our goal is to create products that enhance our customers' quality of lives and are easy to use.

    Have any questions before you purchase?

    Have any product-related questions after?